Depending on the final destination of your order delivery takes, on average, two to five working days. Both national and international deliveries are made by HLC. All delivery times are subject to stock availability and orders being placed 8.00AM to 4.30PM (GMT 1:00), Monday to Friday.
We need to know within 5 working days of delivery (starting on the day your order is delivered) if there is a problem with your delivery. If the delivery looks obviously damaged please refuse the delivery. If it has been left, or posted, then please retain all the delivery packaging and contact us. Before returning anything to us you need to contact us and get a Returns Number. See the section covering 'Returns and Replacements for full details.
2. Warranty Returns and Replacements
2.1 What is covered under warranty?
Any and all manufacturing defects in either materials or workmanship for Tanita products purchased on shop.tanita.eu.
2.2 What does this warranty not cover?
Any damages caused by misuse, abuse, mishap (including dropping, shocking and overloading the scale), normal deterioration or physical damage.The Tanita InnerScan Body Composition Monitors are intended for home use only. These consumer monitors are not intended for professional use including hospitals, medical or fitness facilities; it is not equipped with the adequate specifications required for heavy usage. Using the units in a professional location will invalidate the warranty!
Consumable items are not covered under the warranty including but not limited to, accessories, batteries, SD cards, etc. Also any minor or resulting damage or loss is not covered. Any repairs carried out by non-authorised personnel will invalidate the warranty.
2.3 What is the warranty period on my product?
Body Composition Analysers (Home Use ONLY)
Professional Body Composition Monitor (Professional Use)
Weigh Scales (Professional Use)
*The information above does not affect the statutory rights applicable in each EU member state.
2.4 How do I return a damaged delivery or faulty item?
Before returning anything to us you need to contact us and get a Returns Number. See the sections a to f below covering returns procedures for full details. Please ensure you have followed ALL the points below to minimize any delay in dealing with your returned item(s).
Send the RMA form to the e-mail address mentioned on the RMA form
Once you received your RMA form back from Tanita follow the steps mentioned under section c: How do I send my product back once I received confirmation?
b. When do I get confirmation?
RMA requests are typically processed before the end of the following business day, 17:00 (GMT 01:00). RMA confirmation will be provided by e-mail.
c. How do I send my product back once I received confirmation?
Original packaging (if available) should be used to minimise the potential risk for shipment damage. For products or small peripheral items generally weighing less than 5kg, the customer should use appropriate packing materials that provide a minimum 2cm of foam or similar padding protection for all surfaces of the contents. Large volumes weighing more than 5kg must be shipped in original or equivalent packaging.
If items are damaged during return shipment, it will be left to the discretion of Tanita Europe to determine whether or not the product is repairable. Damaged products will not be repaired under the product warranty, if the damage occurred in return shipment.
Please follow these guidelines when returning product(s) to Tanita Europe:
Use the products' original packaging (if still available)
Ship the RMA items via traceable means (e.g. UPS, FedEx, DHL)
Write the RMA number on at least 2 outside surfaces of each return package
Write the RMA number on the packing list
Add the RMA form that was returned to you as well as a copy of your Order Confirmation to your return package
All RMA returned items must be sent via traceable means. Be sure to retain the tracking information for your records. The customer is responsible for the product until it is received by Tanita Europe. Tanita Europe is liable for the returned item upon receipt of shipment. The customer is responsible for paying shipment charges when returning products to Tanita Europe. Tanita Europe is responsible for paying shipment charges when returning the repaired item or replacement to the customer.
d. Where do I send my return product?
Unless otherwise specified all returns should go to:
Tanita Europe B.V. Hoogoorddreef 56E 1101BE Amsterdam The Netherlands RMA # _______
e. Can Tanita refuse my return shipment?
Shipments received by Tanita Europe with a faulty or no RMA number will be refused.
f. When will I receive my repair or replacement?
We aim to have your repair or replacement ready for return shipment with 10 working days. Transport time is estimated to be 2 to 5 working days depending on the final destination of the goods.
g. Who pays postage?
Please note you will be responsible for the cost of returning goods back to us when using your right to return goods during the cooling down period. Postage will be refunded If we have delivered the item to you in error or the item is faulty. Please check section 3.2 for more details.
3. Right to Return Goods
3.1 Do I have the right to return my product?
Almost all items purchased in the online shop can be returned, regardless of the reason, within 14 calendar days after receipt of the goods. If any damage occurred because the items were used we reserve the right to hold in a reasonable fee or refuse the return altogether.
Not covered by the cooling-off period is software where the seal has been broken.
Unless otherwise agreed in writing, returned goods will only be accepted for credit, replacement or repair where they have been returned with an authorisation number issued by Tanita. Please follow the instructions under section 2.4; a to e covering returns procedures for full details.
3.2 When do I get my refund?
Depending on the payment method refunds can take up to 14 days.